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Help Desk Heroes

Christian Brothers High School is a modern high school that makes good use of the latest in internet and technology. CB provides WiFi for all its students and teachers to use and requires each student to own an iPad that has the apps PowerSchool and Schoology. In each classroom the school also provides a projector […]

Christian Brothers High School is a modern high school that makes good use of the latest in internet and technology. CB provides WiFi for all its students and teachers to use and requires each student to own an iPad that has the apps PowerSchool and Schoology. In each classroom the school also provides a projector that each teacher can use their iPad or laptop to project. 

Many wonder how this system of technology is able to run daily for an entire school year. The answer is the IT team at CB. The team consists of Director of IT Mr. Jesse Ball, Systems Engineer Mr. Khari Reichling, and Systems Analyst Mr. Fabian Echevarria. The three men combine their intellect to form a knowledgeable team.

Although controlling every piece of tech at CB is a difficult and serious job, the atmosphere in their office is loose with lots of joking — they clearly have a good time at work.

Many teachers have problems operating their technology, whether it is an iPad, computer, or projector screen. The IT team is specialized in making sure that each teacher can properly use their tech to educate their students smoothly and efficiently. 

“Typically we are notified when something isn’t running smoothly. The teachers turn in tickets that say they have a problem and need help and if it’s a school-wide problem, we get a lot of tickets,” Mr. Reichling says. He adds that when a larger problem occurs, the team will look more behind the scenes rather than going directly to teachers classrooms.

Not only do teachers utilize the IT team’s extensive knowledge, but students also come into their office and receive that expertise. A difficult task that students ask for help with is figuring out their Apple ID usernames and passwords. 

 “We get people who don’t know their Apple ID passwords and we are limited because we don’t have control of their Apple passwords,” Mr. Reichling says.

“It’s not as difficult as it is time consuming and trying patience,” Mr. Ball jokingly adds. “We’re limited because if there is a password issue with Schoology or PowerSchool we can go in and fix it right away, but with Apple, we don’t have much control over it” 

Christian Brothers tries to make sure each student is equipped with efficient products to maximize students’ learning opportunities. Mr. Ball proves this true because he believes that PowerSchool is the number one online school system. Although the current form of PowerSchool is incredibly useful, he says that there is a new product in the works from the company. 

“PowerSchool has a new product that we are waiting to migrate to, but for right now, it’s still in development because of bugs and glitches that would be more of a headache for faculty than benefits,” Mr. Ball says.

Even though PowerSchool and Schoology are structured school programs that we use on a daily basis, they have their ups and downs when it comes to crashing. Mr. Ball explains the difference of getting each of them back up and running when they do go down.

“When PowerSchool, which we host, goes down, it’s easier for us to go into the system and bring it back up,” he says. “When Schoology crashes we have to wait for the company themselves to bring it back up because they are separate from PowerSchool.”

If you are an upperclassmen or even a sophomore, you may have noticed a new type of box that teachers are using to control their projectors. Mr. Echevarria explains that there have been some difficulties, but they are trying to incorporate a new touch screen system that will operate the projectors.

“The 300s and 400s have the most problems right now because we have been putting in new projector systems,” Mr. Echevarria says. “We’ve been going in and out trying to work out all the kinks and problems with the systems”

Although the IT team specializes in having knowledge on technology, students can take precautions to help them out. Mr. Reichling says there is one thing that would tremendously benefit the team if students were to do it. 

“Taking care of the iPads is a big one because it would help out with a lot of other little issues that come about. Make sure you buy protective cases.” 

If you ever need help with your iPad, Schoology, or PowerSchool, go find the team’s office located near the counseling office. 

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